All bookings are subject to the Terms and Conditions (T&C) outlined below.

These T&C form a contract between Interstellar Catering & Hospitality Ltd and the client, therefore, must be understood and agreed. Once the client confirms acceptance of a quote/estimate from us, this becomes a contractual agreement and our T&C come into full effect.

All quotes/estimates are based on current pricing stated on our website and are valid for a 12-month period. All pricing of our menus and services are reviewed annually and Interstellar Catering & Hospitality Ltd reserve the right to amend the pricing. This will depend on possible increase in the cost of producing our food and services. If the cost of ingredients/products/services between the time of confirmation of the contact and the time of the event increases, the price increase will only be by the amount of additional cost directly incurred by the Company and any price change will be notified to you in writing as soon as possible, and in any case, prior to the event.

Provisionally booked dates will be held for 14 days and can only be confirmed once the deposit and the booking form have been received.

Interstellar Menus

We prepare exceptional quality canapes and light bites, sandwiches and buffet food that looks as good as it tastes. Our delicious, luxurious freshly made food is for all occasion, whether is ‘sit down lunches/brunches and dinners, tea parties, breakfast and weddings, garden gatherings, office meetings and conferences.

All our menus are subject to the availability of products and ingredients at the time of the booking. Interstellar Catering & Hospitality Ltd reserves the right to make a substitution if it is not possible to supply the agreed product/service. The client will be notified at the earliest possible time and a replacement item will be suggested.

All our food is prepared hygienically from scratch, using responsibly sourced ingredients from the best suppliers. Whether in your kitchen, few hours prior to your event or in our kitchen then brough to you in temperature-controlled cool boxes then freshly served using your kitchen. We suggest the warm food to be prepared in your kitchen in order to be served as fresh as possible and to be of the highest quality. For that, we need access to your kitchen, hot/cold water supply and electricity. Our staff will make sure we leave your kitchen as clean and tidy as it was prior to using it.

All our menus are vibrant & varied throughout the year. They have been designed to give you a balanced selection. The menus are based on seasonal availability, ratio of meat, fish, vegan and vegetarian requirements. All dietary food will be individually served.

We can accommodate all dietary requirements: vegan, gluten free, dairy free, nut free and halal specific food; however, we cannot guarantee that any produce on our menu is totally free from allergens as we do not operate in an allergen-free environment. It is the client’s responsibility to inform our company of any dietary requirements at the initial conformation where possible.

Under the Government Food Hygiene regulations all food which is not consumed within four hours at room temperature should be disposed of. Interstellar Catering & Hospitality Ltd cannot accept responsibility for food consumed after the initial four-hour period or at location other than the one where the food is prepared/supplied.

Interstellar catering & Hospitality Ltd cannot be held responsible for the safety of any food directly supplied by the client.

All menus are priced per person, as advertised on our website and are a guide only to the range and style we can produce. Please enquire for special menu selection at the initial booking, our chefs will design tailored menu to your needs/requirements. The customer also must notify us of final attendee numbers for the event no later than 14 days in advance.

In addition, we can provide food without staff and staff without food. This is subject to agreement with the client and the availability of our staff. Should you require your food to be displayed/table decorated, please book staff in advance. Minimum hours for staff booking are five hours, regardless of the length of your event. Staff should also be booked in advance if you require your food to be served during your event. Food prepared in your kitchen requires adequate number of staff. This will be discussed and agreed with the client in advance. All our service staff are fully trained and in the correct Interstellar Catering branded uniform. The number of staff required for each event will be detailed on each quote and we work from standard ratios for this allocation. For each event we will provide an Event Manager or Supervisor, subject to additional charges.

In addition to food, we can provide drinks/ drinks reception. The quote for drinks is subject to agreement with the client, including but not limited to us (or client) providing/making drinks; bar equipment booking (bar, tablecloth, glasses, shakers, ice buckets, ice, etc). The charge for the Bar Service covers the licence fee, all polycarbs/glassware, condiments and staffing (on a ratio per number of guests). All drinks packages are serviced as pre-ordered and paid for in advance. No refunds are offered on any drinks opened on site and not consumed. Drinks delivered by or at the request of the client to the venue remain the client’s responsibility throughout.

Interstellar Catering & Hospitality Ltd can also arrange decoration/flowers and security officer for your event, should you require one, subject to your preferences and budget. Once agreed, this service will be added to your final bill.

Payment

Once boking is confirmed in writing, deposit of 20% will be required of the original estimate to secure the service of Interstellar Catering & Hospitality Ltd. All deposits are non-refundable and non-transferable. Full payment (less deposit) is due within 14 days prior to the day of the event. This includes payment for any additional services, such as staff, flowers/decoration, bar equipment/drinks, plates, cutlery, tablecloths, napkins. Late bookings taken 14 days or less prior to the planned event are payable in full at the time of the booking.

All payment should be made by BACS transfer, credit / debit card transfers and cash (subject to agreement between the client and the supplier.

The Charges do not include the cost of breakage or loss of or damage to the Supplier’s equipment, tableware, cutlery or linen etc. for which we reserve the right to charge the Customer after the Event provided that notification of such breakage or damage is provided to the Customer within 14 days after the Event.

Please note prices quoted/advertised do not include booking of staff, hire of equipment, drinks, delivery of food, flowers/decoration or security person on site.

Additional charges may apply for staffing costs if any event run longer than originally planned or detailed.

Delivery fee of £50 within the M25 will be added to your final bill, other destination is subject to arrangement and agreement. Charges for ULEZ, Congestion charge and parking will be added to your bill if your event is taking place in such areas.

The company reserves the right to charge interest on late payments.

All prices quoted are for a specific number of guests and a specified package, and any change in numbers or dietary requirements will affect the overall price in the quotation. If the number of guests is less than originally booked, we will still charge for the numbers ordered. Minimum number for canape and drink reception is 40 guests, supplement for smaller number.

Meals for entertainers, photographers, videographers, bands and musicians, child minders and any other supplier at events etc. must be pre-ordered and will be charged for. Saffron accepts no responsibility for any other staff/contractors booked by the client who require food when it has not been booked and paid for, in advance.

Cancellations

The client should acknowledge and recognise that Interstellar Catering & Hospitality Ltd needs to purchase food, drinks and ingredients in advance of the Event. In addition, it should be recognised that equipment is booked and paid for, and staff are hired prior to the event. Therefore, in event that number of guests is reduced, or/and the event is cancelled, we still require full payment for the hired equipment and staff.

All cancellations within 48 hrs. will be charged in full. Events cancelled 2 weeks prior to the event will not be charged (deposit is not refundable).

Events cancelled with less than 2 weeks will be charged as follows:

-Less than 2 weeks, 50% of estimated final invoice

-One week, 75% of estimated final invoice

All cancellations must be confirmed in writing. Once written cancellation is received and has been acknowledged by us, then will the cancellation become effective. In the event of a cancellation an invoice will be issued for the relevant amount and payment will be required within seven days.

Interstellar Catering & Hospitality Ltd cannot be held responsible for any unsuitable weather conditions that may arise. The normal cancellation fee will be applicable in these situations. Neither party shall be liable to the other for any delay or non-performance of its obligations arising from any cause beyond its reasonable control including, without limitation, any of the following: act of God, Government act, war, fire, flood, explosion or civil commotion.

In the event of a cancellation made by Interstellar Catering & Hospitality Ltd due to circumstances beyond their control, Interstellar Catering & Hospitality Ltd will, by notice in writing to the client, terminate the agreement and return to the client any payments made to us by the client, less any costs, expenses or liabilities howsoever incurred in respect of the proposed provision of the catering services.

Requirements to Provide the Services

In order to provide and deliver the services, Interstellar Catering & Hospitality requires from the client:

-access to the location of the event for setting up equipment and services. The client should ensure that all staff should be able to enter and leave the location without restriction.

-access to hot/cold water supply and electricity. Staff should also have access to clean drinking water. Food for the staff and tips is at the client’s discretion.

-parking space and/or parking permit while providing the service to the client. If the event that none is provided, the client will be charged the full parking fee.

-access toilet facilities

- the client is wholly responsible for all goods and equipment supplied by Interstellar Catering & Hospitality Ltd and its sub-contractors from the time of delivery until it is collected.

-the client will be responsible for any loss or damage cause by the clients’ representatives or guests to the property owned or hired by Interstellar Catering & Hospitality Ltd.

In addition, all excess food at the location at the end of the event will be removed and disposed of by our staff in accordance with prevailing statutory food hygiene requirements. Interstellar Catering & Hospitality Ltd may provide cleaning services of your location, after the event. This usually takes place the day after the event. Please book staff in advance should you require this service.

Sustainability and Environmental Awareness

Interstellar Catering & Hospitality is fully aware of environmental issues and sustainability, and we work hard to reduce the environmental impacts of our catering services. We minimise waste in particular food waste and increase recycling where possible; provide healthy, sustainable, and ethical food to our customers; actively promote the uptake of vegetarian and vegan option; we use local suppliers to reduce our carbon footprint where possible.

We recognise that day-to-day production, operation, service and disposal of food and drink is likely to consume moderately high levels of natural resources and generate significant volumes of packaging and food waste. Therefore, we constantly take measures and review practices to reduce waste and manage our procurement processes to support and protect the environment, natural habitat and our precious eco-system. We have created and clearly defined sustainability policy for our kitchen and we hold regular briefings, updates and trainings in order to encourage staff to engage and follow this policy. We also encourage our team to bring their own reusable bottles and fill from water dispensers where possible.

As we continually strive to improve the quality of our service, we welcome your feedback. From your comments we will be able to improve our service.

We value our customer’s feedback and will always follow up on comments.

Complaints

In the unlikely event of a complaint, the client should raise this in writing to hello@interstellarcatering.co.uk with a full explanation of the issue, within 7 days of the event. This will be acknowledged within 24 hours and an estimated timescale for any investigation will be provided at this point. We strive to improve the quality of our service; therefore, any feedback is welcome and greatly appreciated. Interstellar Catering & Hospitality Ltd reserve the right to amend and update these Terms and Conditions periodically.