This privacy policy is effective from 7th September 2022.

Introduction

Interstellar Catering & Hospitality Ltd catering needs to gather and use certain information about individuals. When you buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us. We must process the information you give us in order to carry out our obligations under that contract. Some of this information may find it to be personal information.

This policy below describes how this personal data must be collected, handled and stored through your use of our site Interstellar Catering & Hospitality Ltd, to meet the company’s data protection standards — and to comply with the law. By providing us with your data, you warrant to us that you are over 13 years of age.

This data protection policy ensures that Interstellar Catering & Hospitality Ltd complies with data protection law (The Data Protection Act 1998), follows a good practice and protects the rights customers, staff and partners. It is important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at hello@interstellarcatering.co.uk

Our Contact Details are:

Full name of legal entity: Interstellar Catering & Hospitality Ltd

Email address: hello@interstellarcatering.co.uk

Postal address: 100 Fairthorn Road, Greenwich, SE7 7FW

Interstellar Catering & Hospitality Ltd [is/am/are] the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice). The data protection officer, Mare Traykovska is GDPR certified and is responsible for reviewing all data protection procedures and related policies; checking and approving any contracts or agreements with third parties that may handle the company’s sensitive data; and arranging data protection training and advice for the people covered by this policy.

Collection and Use of Your Personal Data

We collect personal information from you directly when you call us, contact us by email, or social media, or place an order or enquiry through our websites. The information that we collect and store relating to you is primarily used to enable us to provide our services to you, including processing orders, enquiries and bookings. By personal information we mean identifiable information about you, such as:

- your name
- email address
- address
- telephone number
- bank account details
- payment information

We use ‘payment information’ to process payments and refunds. We may use your IP address to recognise you when you visit, or return to our website. This allows us to track anonymised traffic and usage patterns, prevent or detect fraud and help us improve our service. We may use information we collect on you to recommend you products and to improve our service for you and other customers.

We retain your data during a period of 36 months after the last order. We do that in order to comply with legal obligations, enforce our terms and conditions, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations and take other actions as permitted by law.

Just for information purposes, we do not collect any sensitive data about you, such as race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We also do not collect any information about criminal convictions and offences.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

Disclosing your Personal Data

Interstellar Catering & Hospitality may allow access to your personal data by third parties. This includes individuals/businesses who supply us with a service, such as couriers, website hosts, third parties to whom we sell or merge business with, IT providers or professional advisers.

We may share your personal data with third party for their own marketing purposes, however, we will ask for your express consent prior to sharing. You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by emailing us at hello@interstellarcatering.co.uk

We may also share your payment information with third parties in order to in order to process the payments of your orders refund. Your personal data may be supplied by our payment partner to relevant third parties including credit reference and fraud prevention agencies, who may keep a record of that information.

We may disclose your personal data to government bodies and/or legal authorities if we are required to report processing activities. We may also disclose your personal data should we have reason to believe that it breaches our terms and conditions, if we believe a criminal act has been committed or if there has been a complaint about content posted by you.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

Securing your Personal Data

Interstellar Catering & Hospitality have procedures and security measures in place to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. This is maintained through regular GDPR trainings and certifications of our Data Protection Officer Mare Traykovska. We allow access to your personal data only to employees and partners who have a business need to know such data. They are also required to keep your data protected and confidential. Where necessary, communications are encrypted (if requested by the client) or password protected.

In addition, should your data be stored on paper, it is kept securely where only authorised people can see it. When no longer in use, paper is promptly shredded.

Keeping your Personal Data

Interstellar Catering & Hospitality keeps your personal data for as long as necessary to provide the services to you, and /or to comply with the legal and accounting purposes. Under data protection laws you have a right to review and if you wish, request the removal of any information hat we might hold on you on our website. To do this, please contact as at hello@interstellarcatering.co.uk

We decide to keep your data based on the purpose for what it has been collected. For instance, for tax purposes, we are required by law to keep basic data about our customers for six years after they stop being our customers.

In addition, we may anonymise your data for statistical and research purposes and may use this information indefinitely without further notice to you.

Interstellar Catering & Hospitality aims to respond to all legal requests within one month. However, it might take linger occasionally if the request is complex. We will notify you when this is the case.

You have a right to complain to the Information Commissioner’s Office if you are not happy with some aspects of the way we collect and use your data. This is the UK advisory authority for data protection issues. However, please make an effort to contact us first to resolve any issues for you. We take complaints seriously, we record all information you have given us and we work with our board to resolve it for you in a timely manner.

Third-Party Links

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. Be aware that we do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Cookies

Our website uses cookies. Cookies are small text files that are downloaded on your computer’s hard drive when you visit any web site. They are used to recognise the user’s device and store some information of the user’s past preferences. You can opt-out all or some cookies, however, please note that some website features may become inaccessible or malfunctioning.
We use cookies in order to record if you have accepted the use of cookies on this website in order to comply with the law; to maintain essential parts of this website to operate properly; to enhance security on our contact form; to store you information so you do not need to provide it again when you visit our website next time; to enable you to watch videos we post on our website; and to improve your experience of our website and enable us to increase sales.